Stripe¶

Connecting a payment terminal allows you to offer a fluid payment flow to your customers and ease the work of your cashiers.

Configuration¶

Configure the payment method¶

Activate Stripe in the settings by going to Point of Sale ‣ Configuration ‣ Settings ‣ Payment Terminals and enabling Stripe.

Then, create the payment method:

Go to Point of Sale ‣ Configuration ‣ Payment Methods, click Create, and complete the Method field with your payment method’s name;
Set the Journal field as Bank and the Use a Payment Terminal field as Stripe;
Enter your payment terminal serial number in the Stripe Serial Number field;
Click Don’t forget to complete Stripe connect before using this payment method.

Note

Click Identify Customer to allow this payment method exclusively for identified customers. For any unidentified customers to be able to pay with Stripe, leave the Identify Customer field unchecked.
The Outstanding Account and the Intermediary Account can stay empty to use the default accounts.
Find your payment terminal serial number under the device or on Stripe’s dashboard.

Connect Stripe to Flectra¶

Click Connect Stripe. Doing so redirects you automatically to a configuration page. Fill in all the information to create your Stripe account and link it with Flectra. Once the forms are completed, the API keys (Publishable Key and Secret Key) can be retrieved on Stripe’s website. To do so, click Get your Secret and Publishable keys, click the keys to copy them, and paste them into the corresponding fields in Flectra. Your terminal is ready to be configured in a POS.

Note

When you use Stripe exclusively in Point of Sale, you only need the Secret Key to use your terminal.
When you use Stripe as payment provider, the State can stay set as Disabled.
For databases hosted On-Premise, the Connect Stripe button does not work. To retrieve the API keys manually, log in to your Stripe dashboard, type API in the search bar, and click Developers > API.

Configure the payment terminal¶

Swipe right on your payment terminal, click Settings, enter the admin PIN code, validate and select your network.

Note

The device must be connected to a secured WI-FI network.
Your Flectra database and payment terminal must share the same network.
You must enter the admin PIN code to access your payment terminal settings. By default, this code is 07139.

Link the payment method to a POS¶

To add a payment method to your point of sale, go to Point of Sale ‣ Configuration ‣ Settings. Select the POS, scroll down to the Payments section, and add your payment method for Stripe in the Payment Methods field.

Pay with a payment terminal¶

When processing a payment, select Stripe as the payment method. Check the amount and click Send. Once the payment is successful, the status changes to Payment Successful. To cancel the payment request, click cancel.

Note

In case of connection issues between Flectra and the payment terminal, force the payment by clicking on Force Done, which allows you to validate the order.

This option is only available after receiving an error message informing you that the connection failed.
The terminal must have at least 10% battery level to use it.
The device does not work for payments under €0.50.

Troubleshooting¶

Payment terminal unavailable in your Stripe account¶

If the payment terminal is unavailable in your Stripe account, you must add it manually:

Log into your Stripe’s dashboard and go to Stripe dashboard ‣ Payments ‣ Readers ‣ Locations;
Add a location by clicking the + New button or selecting an already created location;
Click the + New button in the Readers box and fill in the required information.

Note

You must provide a registration code. To retrieve that code, swipe right on your device, enter the admin PIN code (by default: 07319), validate, and click Generate a registration code.

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