Start Receiving Tickets

Offering a variety of channels from where your customers can contact you grants them flexibility and the right to choose the best one for themselves. And, in order to make sure inquiries across all channels get addressed, it is essential to have a solution where all interactions come in one place.

Channels options to submit tickets

Go to Helpdesk ‣ Configuration ‣ Helpdesk Teams, and enable the following features as you want them to be available to your users.

Note

Using your own email server is required to send and receive emails in Flectra Community and Professional. Online users benefit from a ready-to-use email server.

Website Form

Allow your customers to submit a ticket by filling in a form through your website.

From the website page customize the form as you like. Then, publish it by clicking on Unpublished.

Prioritize tickets

Use the stars to prioritize your tickets. The most urgent ones appear at the top of your list on the Kanban view.

• 1 star = Low priority

• 2 stars = High priority

• 3 stars = Urgent