Services

• Project
  • Project management
    • Configuration
    • Scheduling activities
• Timesheets
  • Overview
    • Create Timesheets upon Time Off Validation
• Helpdesk
  • Overview
    • Getting Started
      • Set up teams
        • Team’s productivity and visibility
      • Set up stages and share it among teams
    • Service Level Agreements (SLA)
      • Create your policies
      • Helpdesk Tickets
        • Stage History
      • SLA Analysis
    • Start Receiving Tickets
      • Channels options to submit tickets
        • Website Form
      • Prioritize tickets
    • Reports for a Better Support
      • Cases
      • Save filters
    • Forum and eLearning
      • Forum
        • Set up
      • eLearning
        • Set up
    • Ratings
      • Set up
        • Ratings visible on the customer portal