Commands and Canned Responses

Using canned responses can help you save time and have a previous, well-thought response, to some of your most common questions and comments.

Send canned responses

Canned responses allow you to have a full piece of text being placed when you type a shortcut word. To create them, go to Live Chat ‣ Configuration ‣ Canned Responses.

To use them during a conversation, simply type : followed by the shortcut word you created.

See also

• Ratings